At richph, we believe that gaming should always be fun — never a source of stress, debt, or harm. This page outlines the tools, policies, and resources we have in place to help every Filipino player stay in control and enjoy the richph experience responsibly.
For most players across Manila, Cebu, Davao, and the rest of the Philippines, online gaming on richph is exactly what it should be — a fun, exciting way to unwind after a long day. Whether you're spinning the reels on our slot games, testing your strategy at Jacks or Better, or joining a live bingo session, the experience is meant to be enjoyable and within your means.
But richph also recognizes that for a small number of players, gambling can become a problem. Problem gambling is a recognized condition that can affect anyone, regardless of age, income, or background. It can strain relationships, lead to financial hardship, and have serious effects on mental health.
That's why responsible gaming isn't just a checkbox for richph — it's a core part of how we operate. We've built a full suite of player protection tools directly into the richph platform, and we work closely with PAGCOR guidelines to ensure our practices meet the highest standards for player welfare in the Philippines.
Gambling is addictive. Know when to stop. If you ever feel that your gaming is getting out of hand, richph has the tools and the support team to help you take back control — quickly, confidentially, and at no cost.
Every tool below is available free of charge inside your richph account. No waiting period, no fees — just straightforward controls that put you in charge of your gaming.
Set a daily, weekly, or monthly cap on how much you can deposit into your richph account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 7-day cooling-off period.
Define the maximum amount you are comfortable losing over a set period. richph will automatically suspend your gaming session once your loss limit is hit, giving you a natural pause to reassess before continuing.
Set a maximum session duration so richph automatically logs you out after a defined period of play. You can also enable on-screen session timers and reality-check pop-ups that remind you how long you have been playing.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your account is suspended — you cannot log in, deposit, or place bets. The cool-off ends automatically when the period expires.
For players who need a longer break, richph offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account is fully locked and cannot be reopened until the exclusion period ends — or ever, if you choose permanent exclusion.
Our responsible gaming support team is available around the clock via live chat inside the richph platform. All conversations are confidential. If you are concerned about your own gaming or that of someone you know, reach out — we are here to help, not to judge.
Problem gambling often develops gradually. Many players don't realize there's an issue until it has already affected their finances, relationships, or mental well-being. The self-check questions on the right are based on widely recognized screening tools used by gambling support organizations.
If you answer "yes" to two or more of these questions, richph strongly encourages you to take a break using our cool-off or self-exclusion tools, and to reach out to a professional support service.
Remember: asking for help is a sign of strength, not weakness. Thousands of Filipinos have successfully managed problem gambling with the right support. You don't have to face it alone.
Gambling is addictive. Know when to stop. If you or someone you know needs help, please use the richph self-exclusion tool or contact our support team immediately via live chat inside the platform.
Answer honestly. This is for your benefit — no data is recorded.
Do you find yourself spending more money on gambling than you originally planned, or chasing losses to try to win back money you've lost?
Have you ever lied to family members, friends, or colleagues about how much time or money you spend on gambling?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Has gambling ever caused you to neglect work, school, family responsibilities, or important personal commitments?
Have you ever borrowed money, sold belongings, or used funds meant for bills or necessities in order to gamble?
Do you think about gambling frequently — planning your next session, reliving past wins, or calculating how to get more money to play?
Have you ever tried to stop or reduce your gambling but found yourself unable to follow through on that decision?
Do you use gambling as a way to escape problems, relieve stress, or cope with feelings of anxiety, depression, or loneliness?
Two or more "yes" answers? Please consider activating a cool-off or self-exclusion period in your richph account settings, and reach out to our support team via live chat.
All responsible gaming tools on richph are accessible directly from your account dashboard. No need to contact support — you can set limits and activate exclusions yourself in just a few steps.
For self-exclusion requests, our support team is also available 24/7 via live chat to assist you immediately if you prefer to speak with someone.
Important: Responsible gaming limits that restrict your play (deposit limits, loss limits, self-exclusion) take effect immediately upon activation. Increases to limits are subject to a mandatory 7-day cooling-off period to protect you from impulsive decisions.
Access your account via the richph Login page. Make sure you are using your registered email address and password. If you have trouble logging in, contact our 24/7 support team via live chat.
Click on your profile icon in the top-right corner of the platform and select "Account Settings" from the dropdown menu. This is where all responsible gaming tools are located.
Inside Account Settings, click the "Responsible Gaming" tab. You will see all available tools: deposit limits, loss limits, session time limits, cool-off periods, and self-exclusion options.
Select the tool you want to use, enter your preferred settings (e.g., daily deposit limit of ₱500, or a 30-day cool-off period), and confirm your selection. Restrictions take effect immediately.
You will receive a confirmation notification once your tool is active. Our responsible gaming team will follow up if you have activated self-exclusion to ensure you have the support you need during your break.
A closer look at what each tool does, how it works, and when you might want to use it.
Set a maximum deposit amount per day (e.g., ₱500), per week (e.g., ₱2,000), or per month (e.g., ₱5,000). Ideal for players who want to stick to a fixed entertainment budget. Limits can be lowered instantly but can only be raised after a 7-day waiting period.
Define the maximum net loss you are comfortable with over a given period. Once your losses reach the threshold, richph suspends your session automatically. This tool is especially useful for players who find it hard to stop after a losing streak.
Set a maximum session length (e.g., 1 hour) and enable reality-check reminders every 15, 30, or 60 minutes. These pop-ups show you how long you've been playing and how much you've spent, helping you make informed decisions about whether to continue.
A short-term account suspension of 24 hours, 7 days, or 30 days. During a cool-off, you cannot log in, deposit, or play. Your account and balance are preserved and will be accessible again once the period ends. No action is needed to reactivate — it lifts automatically.
A longer-term account lock for players who need a serious break. Options include 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, richph will also suppress all marketing communications to your registered contact details. Permanent exclusion cannot be reversed.
You can opt out of all promotional emails, SMS messages, and in-platform bonus notifications at any time from your account settings. This is separate from self-exclusion and is useful for players who want to reduce temptation without fully suspending their account.
Problem gambling can affect anyone. It doesn't matter whether you're a casual player in Quezon City or a regular at online casino games — the warning signs are the same. richph encourages all players to be honest with themselves and to act early if they notice any of the following:
If you recognize two or more of these signs in yourself or someone you care about, please take action now. Use the richph responsible gaming tools in your account settings, or contact our support team via live chat — available 24/7, completely confidential.
Gambling is addictive. Know when to stop. There is no shame in asking for help. The richph team is here to support you.
richph takes the protection of minors extremely seriously. Under Philippine law and PAGCOR regulations, gambling is strictly prohibited for anyone under the age of 21. richph enforces this requirement through multiple layers of verification and monitoring.
During registration, all players are required to confirm that they are 21 years of age or older and to submit valid Philippine government-issued identification for KYC verification. Accepted IDs include the PhilSys National ID, passport, driver's license, UMID, SSS/GSIS ID, and Voter's ID.
If richph has reason to believe that an account is being used by or on behalf of a minor, the account will be suspended immediately pending investigation. Any funds deposited by a minor will be returned in accordance with applicable law, and the matter may be referred to the appropriate authorities.
Parents and guardians: If you share a device with a minor, please ensure that your richph account credentials are kept private and that your device is secured with a password or biometric lock. If you believe a minor has accessed your richph account, contact our support team immediately via live chat.
All players must submit a valid Philippine government-issued ID before withdrawals are processed. Age is verified against the ID document.
richph uses automated systems to cross-check registration data against third-party identity databases to flag potentially underage accounts for manual review.
Any account confirmed to belong to a person under 21 is closed immediately. richph reserves the right to withhold winnings and report the matter to PAGCOR and relevant authorities.
richph recommends that all players use device-level passwords, PINs, or biometric locks to prevent unauthorized access to their accounts by minors or other household members.
richph is built for players who want great entertainment with full control. Set your limits, play within your means, and enjoy everything the richph platform has to offer — responsibly.